Customer Service Tip Focus On Customer Uniqueness-月丘うさぎ

Motivational Business Speaker Today’s tip is is about allowing your employees to showcase their uniqueness. Many managers may feel uneasy giving their employees free rein for part of their workday. Google, however, utilizes this, and excels in great ideas! Google gives its engineers up to 20% of their workday to dedicate to projects they feel passionate about, ideas they feel will benefit the customers. These spans of free-time have allowed Google to expand from just a search engine to being the leader in many different avenues, such as Gmail, the free, flexible, easy-to-use e-mail application that serves millions of users. The driving idea behind the policy known as “20% time” is that people who come up with great ideas are given the opportunity to explore them. It gets people invested in good ideas—and it also gives them a powerful sense of fulfillment. It gets people looking forward, in a positive way, to their next opportunity to work on their idea of choice. Now I understand this shouldn’t be implemented with every employee, but could someone in your enterprise create the next breakthrough product or service? Absolutely! So focus on your employees’ uniqueness. As a result, you will have more engaged and fulfilled employees — and that’s good for business. Well, I hope you enjoyed this short lesson. Thank you very much for tuning in; this is Shep Hyken, reminding you to Always Be Amazing! Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a professional speaker and author, Shep works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep’s speaking presentations, including his customer service speaking and training programs, books, tapes and learning programs please contact: Shep Hyken 314-692-2200 Email: [email protected] About the Author: Shep Hyken is the the Chief Amazement Officer of Shepard Presentations. As a speaker, author and customer service expert, Shep helps organizations build loyal relationships with their customers and employees. His customer service and loyalty articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer. He is also the creator of The Customer Focus customer service training program, which helps clients develop a customer service culture and loyalty mindset. To read another article on customer service go to http://hyken.com/arti 相关的主题文章: